FAQ
Questions, answered.
Everything guests usually ask before visiting — heat rooms, booking, ordering, and what to expect.
Sauna & Steam Therapy
Sauna & Steam Therapy
Ages 18+: full, independent booking access. Ages 14–17: welcome to use the saunas with a signed parental waiver, and an adult or guardian must accompany them on-site. Under 14: not permitted in the saunas due to heat tolerance safety guidelines.
The parental waiver is completed through our online booking system when you book, and is signed by a parent or legal guardian at that time. The guest must still be accompanied on-site by an adult or guardian during the visit.
Heat therapy isn't suitable for everyone. If you are pregnant, have heart or blood-pressure conditions, diabetes, a history of fainting, are taking medication that affects heat tolerance, or have any other medical concern, please consult your physician before booking. If you feel dizzy, nauseous or unwell at any time, leave the room, cool down and let our team know.
Everyone's tolerance is different. Start with shorter sessions, listen to your body, and exit whenever you feel uncomfortable. Take cool-down breaks between rounds.
Drink water before and after, avoid alcohol before your session, shower beforehand if you can, and don't use the heat rooms immediately after a heavy meal.
The traditional sauna is high, dry heat, with the option to ladle water on the stones for bursts of steam. The infrared sauna warms your body directly at a lower air temperature, so it feels gentler. The Himalayan salt sauna is a salt-lined sauna room with a warm, calm atmosphere. The steam room is moist heat, finished with a rainfall shower.
A swimsuit or towel as appropriate, a water bottle, and flip-flops if you like. Ask our team about what's provided when you book.
General Guidelines
General Guidelines
All appointments are booked online through our booking platform. Regular hours are Tuesday–Saturday, 11:00 a.m.–8:00 p.m.; Sunday and Monday are by group bookings only.
Cancellations and rescheduling are governed by the booking platform's policy shown at the time of booking — please review it there before confirming your appointment.
Please arrive 10–15 minutes early so your session isn't shortened.
Tell your therapist before the session so they can adjust. Massage at Aurora is for relaxation and wellness and is not medical treatment.
Nutri-Fresh orders are placed for pickup through the Nutri-Fresh website. The menu and prices change, so check the ordering site for current items. For allergies or dietary needs, please speak with our team and note it when ordering — we can't guarantee any item is free of allergens.
Yes — see our gift cards page. Terms are disclosed at the time of purchase.
We have lockers in the facility, but you are responsible for your own belongings.
Please be considerate of other guests. We may ask anyone who is disruptive or unsafe to leave.
Call (431) 774-3177, email info@healthians.ca, or visit us at Unit 4, 282 Loren Drive, Morden, MB R6M 0G2.